Dear Valet Gourmet Customers, Friends, Family, and the Asheville Community;
Today marks a huge milestone in Valet Gourmet history, and I would like to extend my sincerest gratitude to you all. I am excited to announce that we have established a food delivery presence in Knoxville, TN through the acquisition of an industry peer.
With the addition of the Knoxville market, Valet Gourmet now has over 100 restaurant partners, a dozen office employees, and works with 60+ food delivery drivers. While we are expanding and growing, our focus on world-class customer service and creating the best possible place to work has never been stronger.
In just a few months, all calls and dispatching for the Knoxville market will be handled at our current office just outside of downtown Asheville. This means that we will be creating many new living wage jobs in the Asheville community.
Words cannot express our appreciation for the support we’ve received over the last 10 years. We can’t wait for the next 10.
Kenan Hopkins, Founder & President, Valet Gourmet
Valet Gourmet is always looking for ways to improve customer satisfaction, and exceed expectations. We value the comments and concerns of our customers, and use the feedback to improve your delivery experience. For several months, it seemed we were getting email after email about beer and wine delivery. Everyone wants beer and wine! So, we sat down and formulated our plan to make that request a reality, and on February 14th, 2012 Valet Gourmet added beer and wine to the delivery options.
You now have the opportunity to add a six pack of beer, or a bottle of wine to your food order. You can even order alcohol only. There’s no extra delivery fee for alcohol if you add it an order from a restaurant in down-town Asheville. How cool is that? If you add it to a restaurant out of the downtown area, an additional delivery fee will apply. We focused on local beers, offer a variety of delicious red and white wines, and also have sparkling for those special occasions.
Asheville was voted Beer City USA in 2010, 2011, and 2012. Our city is home to a world-renowned specialty beer store (Bruisin’ Ales, rated #3 retailer worldwide by RateBeer), five annual beer festivals, and a regular “Beer Guy” column in the local paper. Asheville is also home to the Biltmore Winery, located on the Biltmore Estate, where you can taste, purchase and enjoy robust reds, refreshing roses, and crisp whites, made here, in the Blue Ridge Mountains.
So, the next time you place an order with Valet Gourmet don’t forget to include a bottle of your favorite red, or a six pack of Highland’s Seasonal Brew!
Happy Delivery Y’all!
A huge (and challenging) part of creating a world class work environment is enjoying the company of your coworkers. In our ever-increasing focus on making Valet Gourmet an amazing place to work, we decided to figure out exactly what our values are and use them to find the right people.
This has been a very tricky process. It has taken three months and an infinite amount of revisions to come up with the right list. Probably the most difficult part was figuring out who we ARE vs. who we WANT to be. We took a hard look at ourselves, interviewing drivers, office staff and other company affiliates as well as analyzing the type of people that typically do not work well with our company.
Now that we have determined our specific set of values (exactly what our company stands for), we have a very straight-forward guide to help us in our decision making.
Without further ado, here are Valet Gourmet’s six Core Values. We hope our customers, employees, restaurant partners and the caterers and self-employed delivery professionals who hire us to do their marketing find them as exciting as we do. ~ Kenan Hopkins
1. Exceed Expectations Through Service.
Providing sustainable happiness and satisfaction to others is our #1 goal!
2. Be Committed and Thorough.
If you say you are going to do something, do it! Achieving mediocrity is unacceptable and a waste of energy.
3. Operate Proactively and With a Sense of Urgency.
Be ready and prepared in order to accommodate sudden and unanticipated situations. Predictive planning allows for versatility and prevents potential chaos.
4. No Cheap Excuses.
The ability to take responsibility for decisions-made is an indication of good character. Make mistakes with grace and learn from them.
5. Pick the Healthiest Solution.
Keep the “big picture” in mind when making decisions. Sometimes the best answer isn’t always the easiest.
6. Resist Drama.
Be upfront with others about disagreements. Needless complaints, gossip, and tensions are counter-productive.