A huge (and challenging) part of creating a world class work environment is enjoying the company of your coworkers. In our ever-increasing focus on making Valet Gourmet an amazing place to work, we decided to figure out exactly what our values are and use them to find the right people.
This has been a very tricky process. It has taken three months and an infinite amount of revisions to come up with the right list. Probably the most difficult part was figuring out who we ARE vs. who we WANT to be. We took a hard look at ourselves, interviewing drivers, office staff and other company affiliates as well as analyzing the type of people that typically do not work well with our company.
Now that we have determined our specific set of values (exactly what our company stands for), we have a very straight-forward guide to help us in our decision making.
Without further ado, here are Valet Gourmet’s six Core Values. We hope our customers, employees, restaurant partners and the caterers and self-employed delivery professionals who hire us to do their marketing find them as exciting as we do. ~ Kenan Hopkins
1. Exceed Expectations Through Service.
Providing sustainable happiness and satisfaction to others is our #1 goal!
2. Be Committed and Thorough.
If you say you are going to do something, do it! Achieving mediocrity is unacceptable and a waste of energy.
3. Operate Proactively and With a Sense of Urgency.
Be ready and prepared in order to accommodate sudden and unanticipated situations. Predictive planning allows for versatility and prevents potential chaos.
4. No Cheap Excuses.
The ability to take responsibility for decisions-made is an indication of good character. Make mistakes with grace and learn from them.
5. Pick the Healthiest Solution.
Keep the “big picture” in mind when making decisions. Sometimes the best answer isn’t always the easiest.
6. Resist Drama.
Be upfront with others about disagreements. Needless complaints, gossip, and tensions are counter-productive.